1. RETURN POLICY:
– In order to create the best conditions as well as ensure the interests of customers when using smart drying racks, balcony safety nets, and rain and sun protection tarpaulins of giftsforhappy.com, we offer the following return and refund mechanism:
– All products posted on the Website: customgiftsprint.com are products of the company, ensuring that there are no counterfeit goods. All warranty policies are issued by the company.
– If the goods delivered to you are not as ordered, you are requested to exchange the goods.
2. RETURN PERIOD:
Return time is immediately when the customer checks the product or 30 day after receiving the goods.
3. CONDITIONS FOR RETURNING GOODS:
– Product is defective due to manufacturer.
– The goods are not of the correct standard or design as ordered by the customer.
– Not enough quantity, not enough set as in the order.
– Exchange the product exactly as you ordered.
– 100% new, never used.
4. HOW TO RETURN GOODS:
When the company staff delivers the product to the customer, the customer checks the product and can return it immediately.
5. PLEASE FOLLOW THE STEPS BELOW:
– Immediately call the sales staff or the complaint handling department or go directly to the giftsforhappy.com office to notify and clearly state the specific situation you are experiencing.
– Agree with the person in charge on the form, method, and specific time of exchange.
6. COST:
All direct costs incurred due to the above errors are fully supported by giftsforhappy.com.
7. REFUND POLICY:
After the return process, if the goods are still not as ordered, the Customer has the right to refuse to purchase the goods and request a refund.
When you need to resolve, you can contact giftsforhappy.com directly for support to exercise the warranty rights of the product you purchased.
Refund Processing Time:
Once your refund request is approved, the processing time may vary depending on your payment method:
- Credit/Debit Card: Refunds typically take 5-10 business days to reflect in your account.
- PayPal: Refunds are usually processed within 1-3 business days.
- Other Payment Methods: Processing times may vary, but refunds are generally completed within 7-14 business days.
Please note that delays may occur due to bank processing times or other external factors. For any concerns, feel free to contact our support team for updates.